|This technote is obsolete as of Helix 6.2. Helix 6.2 and later users should read the Registering, updating and running in demo mode for Helix 6.2 and later technote.|
|Enabling Helix Products|
|About Serial Numbers & Keys||
Helix uses a Serial Number and Key (also referred to as a Registration Key) to enforce the licensing of Helix Products. Each Helix product is given a unique Serial Number, which is associated with your customer record, and your customer record alone.
When a Helix product is first purchased, a serial number and key is issued. When an upgrading is purchased, the same serial number is used, and a key that enables the new version is issued.
Demo keys for Helix products are available, providing limited-use options.
|Enabling Helix Products||
When a Helix product is first launched, the installation dialog is presented. To enable the product, enter the Serial Number and Key that matches both that product and that version. (For example: a Helix RADE 5.3 key can not be used to enable Helix Engine 6.1 or any other version of any Helix product.) Personalize the splash screen by entering your name, address, etc. and click OK (or press Option-Enter) to validate the key and proceed.
Tip: Although the Edit menu is not accessible when the installation dialog is open, the command key for pasting data from the clipboard is active. Since Keys are fairly long, it is often easier to copy the key to the clipboard and paste it into the key field using the Cmd-V keyboard shortcut.
|Re-Accessing the Installation Dialog||
Occasionally it is necessary to re-access the installation dialog to enter a new key, such as when increasing the Client license or when switching from a demo key to a permanent key.
To access the installation dialog after a product has been enabled, hold the Control key down while launching Helix. Note: if you launch Helix by double clicking an icon or from the Dock, holding the Control key down brings up a Contextual menu. If this happens, choose Open from the contextual menu, and continue to hold down the Control key. The installation dialog should appear. (If the splash screen appears instead, Quit the product and try again.)
|Where Can I Find My Serial Number & Key?||
The Serial Number & Key are printed on your invoice. If you received a paper or pdf invoice, the Serial Number appears in the line items section of the invoice, to the right of the Product Number. Just below that is the Key.
You can also find your Serial Number & Key by logging in to our web store and clicking on the Current Keys link at the top of the page. Each key's complete history, including all version updates, can be seen by clicking the Other Keys link.
|Troubleshooting the Installation Process||
If you have problems enabling your Helix product, check these troubleshooting tips. If none of these resolves your problem, please contact technical support.