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| QSA ToolWorks Public Feedback Forum > Fee-Based Technical Support > 05: New (and Upgrading) User Support Plan | You are not logged in. Login or Register. |
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| Author: | Topic: 05: New (and Upgrading) User Support Plan | |||
Matt Posts: 107 Registered: 2003-02-16  mstrange@mac.com  |
 Posted: Mar 31, 2003 6:21:58 pm    
New (or Upgrading) User Users who purchase Helix (or upgrade from a previous version) occasionally encounter issues specific to installing Helix, or have specific questions regarding new features. For these users, we include two (2) support units for each RADE or Engine license and four (4) support units for each Server license. These units can be used for any type of call; they are not limited to basic installation questions.
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