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| QSA ToolWorks Public Feedback Forum > Fee-Based Technical Support > Business Professional Plan | You are not logged in. Login or Register. |
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Matt Posts: 107 Registered: 2003-02-16  mstrange@mac.com  |
 Posted: Mar 31, 2003 6:27:13 pm    
Business Professional The Business Professional plan is aimed at users who use Helix to run their business. These users are not primarily programmers; they are running a business and they use Helix to do it. In the early stages of their Helix use, members of this group often require extended assistance to understand Helix concepts and designs. As the user's experience level grows (and as their database matures to the point where ongoing development is not necessary) their need for assistance decreases. Eventually some members of this group will slip into the Casual User audience, but others will appreciate the freedom of being able to contact us at any time and will renew their membership as a form of security, content in the knowledge that support is just a phone call away. This plan is 'unit based' and does not cover a fixed period of time. When the user has exhausted their unit purchase, they will be able to purchase additional hours, either by renewing their Business Professional plan, or by purchasing on an 'as needed' basis (a Casual User) - Edited by Matt on: Apr 03, 2003 7:44:55 pm
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