This section of the Helix Knowledgebase contains information related to specific technical issues.
- The Current Issues section details current issues along with workarounds.
- The Bug Fixes section discusses prominent bug fixes in older versions of Helix.
- The Helix Diagnostics section covers diagnostic issues.
- The Older Issues section lists issues that have been resolved in the current version of Helix, but merit discussion for users of older versions.
If you have a particularly well-documented explanation of a Helix function, please consider submitting it. You will be given full-credit for your entry, even if it is nothing more than a better way of saying something than the way we already say it.
Be sure to check our online Helix database techdb for more techiques. The searchable log contains discussion on issues raised during calls and emails received by Helix technical support. Articles on this page that reference a TS number refer to specific techdb entries.
Many items formerly listed on this page have been moved to their own Tips & Techniques page.
R9301: Helix Update Error When Quarantined
R9043: Helix Server and Internal Tracking of Client Support Structure
R8323: A Query Restriction that Appears to Fail
R7770: Collection Crashes After Applying a Clippings File
R7708: Changes to Sorting and Equivalency in macOS (HTAB/3000 issue)
R7173: Helix Can’t Create a New Collection (-48 error)
R6903: Copy/Cut Fails in Sequences
Playing the Interface (An addendum to R6903)
R6405: Page Setup is not retained between launches
R6112: Printing Unentered Records (With Post On Print Caveats)
TS2546: Enter vs. Return on keyboards with one key
TS2474: Field value incrementing using Post All and the Max tile
TS2351: Recovering from Fatal Damage caused by corrupt pictures
TS2338: Helix crashes immediately when opening a collection
TS1939: Incorrect Application Launch in macOS
TS1240: macOS and Helix startup conflict
TS958: A deleted field reverts to its previous value when entered
BZ938: Running Helix Client and Helix Server on the same computer
BZ885: PowerPC & Intel Logfile format incompatibility
BZ740: Option 4 Posting bug in Find and Print All
Helix 8.0.1: Complete list of bug fixes and improvements in Helix 8.0.1
Helix 8.0: Complete list of bug fixes and improvements in Helix 8.0
Helix 7.0.4: Complete list of bug fixes and improvements in Helix 7.0.4
Helix 7.0.3: Complete list of bug fixes and improvements in Helix 7.0.3
Helix 7.0.2: Complete list of bug fixes and improvements in Helix 7.0.2
Helix 7.0.1: Complete list of bug fixes and improvements in Helix 7.0.1
Helix 7.0: Complete list of bug fixes and improvements in Helix 7.0
Helix 6.2.4: Complete list of bug fixes and improvements in Helix 6.2.4
Helix 6.2.3: Complete list of bug fixes and improvements in Helix 6.2.3
Helix 6.2.2: Complete list of bug fixes and improvements in Helix 6.2.2
Helix 6.2.1: Complete list of bug fixes and improvements in Helix 6.2.1
R8254: Slow Opening of Collection with many Post Operations
Helix Utility 8.0: New Features and Error Reporting
Helix Logs and How to Locate Them
How to Report Crashes in macOS Helix
Collection Damage: Repair Procedure
Collection Damage: When the resource fork has been lost
TS2351: Recovering from Fatal Damage caused by corrupt pictures (error 16 & 18)
TS1607: Helix Collection Can’t Find Recovery File
R6857: PPC Only: Critical: Externally stored documents can be deleted during export
R6750: Helix 6.1.5 (145) Only: Subform Summaries Print Incorrect Values
R6735: Helix 6.1.4 Only: Background Operations Could Fail
BZ1034: Helix 6.1.3: Conditional Sequence runs too many times (Fixed Point bug)
BZ979: Helix 6.1.3: Collection Damage reported after Apple events access
BZ976: Helix 6.1.3: Lists fail to display all data when there are more than 32,000 records
BZ957: Helix 6.1.3: Picture tile returns ‘format unsupported’ for external documents (Helix Server for Intel only)
BZ904: Helix 6.1.3: Registration dialog fails to convert key input to upper case
BZ900: Helix 6.1.3: Option 1 post to cold form view with defaulted field results in index corruption
BZ955: Helix 6.1.2: Pasting pictures larger than 32K fails
BZ954: Helix 6.1.2: Date queries fail (Helix Server for Intel only)
: Helix 6.1.1: Classic Client 6.1 (054) can not find Server
TS2233: Helix 6.1.1: Crash Recovery: pictures over 64K are lost
BZ777: Helix 6.1.1: AutoOpen post with omitted Key Field corrupts index
BZ903: Helix 6.1.1: PORT resource value ignored (Server only)
TS2069: RADE crash when attempting to paste complex view
TS2068: RADE crash when attempting to copy/paste large structures
TS2067: RADE: Duplicated command rectangle naming issue
TS2027: RADE: Paste Structure dialog fails to select sequences & users
TS2013: All: Intermittent posting failures
TS1992: RADE: User View Permissions are inadvertently restricted
TS1965: Server: Running on Intel-based Mac crashes when Client posts
TS1912: RADE: Crash when locked icons are selected
TS1713: Helix Server 6.0 crash on data replace
Helix 5.2: Helix Database has corrupt Fixed Point data after reading Logfile
Helix Client 5.2: Helix Client crashes when relaunching Under macOS
D136: Helix Client crash when Helix Server finishes a save
D183: Helix Server 4.5.5 known issues
D136: Helix Client crash when Helix Server finishes a save
D682: Lookups to constant data inaccurate on open lists
Lookups in Popups: A Caveat
TSD22002: Undefined indexes can compound collection damage
TS2303: Printing from Classic Helix sometimes fails to print
TS2038: Printing from Classic Helix to macOS only printers
TS1648: Design Mode vertical scroll bar disappears in large relations
TS1042: Deleting an icon results in a damaged collection
TS960: Subform or list won’t open the selected entry view
BZ1051: Editing rectangles containing graphics via dialog can corrupt collection
BZ990: Deleting an icon formerly used in an abacus used by a query can damage collection
BZ901: ‘No Index’ option not retained when pasting structure
WindowShade Problem: Collapse a window and buttons don’t work when you open it back up
Get Info: Command Keys Inactive In Reference List
"WindowShade" Problem: Collapse a window and buttons don’t work when you open it back up