Everything Else
Welcome to the Helix Account Manager
Log In
Secured by RapidSSL
Customer Number  
Access Password*
*If you have not created an Access Password, use
  your full Last Name, Company Name, or email address.

Please note that your customer number will almost certainly be different from your Helix Serial number. If all you have is your serial number, contact us directly.

Whether you are updating your Helix customer information, looking up your software Serial Numbers and Enablement Keys, upgrading products you own, or purchasing new products, your must log in. If you have never done this before, you should take some time and read the complete instructions.

Access Passwords: Important Information

You can log into your customer record with a secure Access Password. If you have never created an Access Password for your account, you can still log in using your Last Name, Company Name, or email address. (If you log in this way, we encourage you to click the Update link and add an Access Password to your record.)

You can also connect to our Helix Server at as Guest and use the Access Password Registration form to create your Access Password.

Once you have created an Access Password, you must use it to log in to your account. This same password is used to access your account and to participate in the features available in techdb.

Security Reminder

Until you create an Access Password for your account, all it takes to log in to your account is your customer number and your last name. So if you share your customer number with anybody, they can probably figure out how to access your customer record, lookup your serial number/enablement key combinations, even change your registration information! In other words, do not give your Helix customer number to strangers! Only QSA ToolWorks’ staff and your consultant (if you have one) should have access to it.

Looking for Downloads?

If you have already purchased Helix, you don’t need to log in to get to the downloads page. Just click the Downloads banner at the top of this screen.

Secure Data Transmission

Need to send your credit card (or other secure data) directly to QSA ToolWorks? Click Here

Lost Your Customer Number?

Forget your customer number? Click here.

In order to maintain security, we record your IP address along with all transactions. Multiple attempts to log in to the Helix Account Manager will be investigated. If you are having trouble logging in to our web store, please contact customer service.

Trouble Logging In?

Prefer (or require) non-secure log in? Switch to the non-secure log in page.

Are you seeing ‘code’ when you try to log in? Your QSA ToolWorks cookies are probably at fault. Click this link to reset your cookies and try again.

Your customer number and access code aren’t working? Two possibilites…

  1. You set a password at one point, and can no longer find it. Once an access password is set, the other identifiers (Last Name, etc.) will no longer work.
  2. You have never logged in through the Helix Account Manager, and our information is out of date. If your current version of Helix is 4.5 or older, records for your Helix serial numbers and enablement keys may not linked to your account. If that is the case, you won’t be able to access your account until we locate your old information and link them properly.

If you continue to have trouble logging in, contact our customer service department for assistance.

Please note that your customer number is almost certainly different from your Helix Serial number, unless your last purchase was for a Double Helix branded product.

New York State Businesses
Read This!

New York State tax law states that software purchases are not subject to sales tax if and only if the complete order is delivered electronically (e.g. downloadable installers). If your order includes any item that requires shipment, the entire sale is taxable.

About the Helix Account Manager

Web/Helix interaction is provided by scripts written in Python by Ryan Wilcox. Contact us if you are interested in purchasing this code.